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Refund Policy

This Refund Policy applies to paid programs, workshops, sessions, certifications, and any paid services offered by Alumnitor unless a separate written agreement exists with an institution.

1) Cancellations by participant (individual booking)

• Before 48 hours of program start: refund eligible (minus payment gateway charges, if any).
• Within 48 hours of program start: no refund (resources, trainer blocking, and logistics already incurred).
• No-show / partial attendance: no refund.

2) Rescheduling

• If you can’t attend, you may request a reschedule to the next available batch (subject to seat availability).
• Rescheduling requests must be made before 24 hours of the program start time.

3) Cancellations / changes by Alumnitor

• If we cancel a program/session, you will receive a full refund or an option to reschedule.
• If the schedule/trainer/mode changes significantly, we will provide a reschedule option. Refund decisions may be considered case-by-case.

4) Institution / bulk bookings

For institution-level or bulk bookings, cancellation and refund terms may be governed by the MoU / agreement / quotation.

5) Refund processing timelines

• Approved refunds are typically processed within 7–10 business days (depends on payment gateway/bank).
• Refunds will be issued to the original payment method unless otherwise agreed.

6) How to request a refund

Email us at contact@alumnitor.com with:

• Name, phone, email
• Program/session name and date
• Payment reference/transaction ID
• Reason for request